* Customers may request an exchange within 7 days of receiving their order, provided that the product:
* Is in its original condition.
* Has not been used or opened.
* Is returned in its original packaging with all included items.
* If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the item. We will arrange a replacement at no additional cost.
Return Policy
* Unopened products may be returned within 7 days of delivery, subject to inspection and approval by our customer service team.
* Refunds will be processed using the original payment method within 7–14 business days after the returned item has been received and inspected.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
* Products that have been opened or used.
* Products damaged due to misuse or improper handling.
* Sale items, promotional items, or special orders, unless they are defective.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer service team and provide your order number along with any relevant photos.
NOMADS reserves the right to refuse any return or exchange request that does not comply with this policy.
NOMADS — Crafted for the Journey